Limited Residential Warranty

WOOD FURNITURE TERMS: 1 Year on Construction / 6 Months on Finish

WOOD-GRAIN POLY FURNITURE TERMS: 10 Years on Wood-Grain Poly / 5 Years on Poly-Weave seat and back

What Is Covered: This product is covered under Hinkle Chair Company manufacturer’s Residential Limited Warranty. This warranty is extended to the original purchaser, that this furniture is to be free from defects in material and workmanship, 1 year on wood furniture / 10 years on Wood-Grain Poly / 5 years on Poly-Weave seat and back, from the date of manufacture. Hinkle Chair Company, at its discretion, will repair or replace any defective components during the warranty period. Replacement of missing parts will be sent at no charge by Hinkle Chair Company for a period of 10 days from the date of purchase. Hinkle Chair Company will not be responsible for missing parts and/or hardware after 10 days from the date of purchase. The finish on wood furniture is warranted for 6 months if the furniture is used indoors or under a covered porch. Any defect caused by improper use will not be covered under the warranty.

What Is Not Covered: Freight and packaging charges to and from our customer service center remain the customer’s responsibility. Labor or material charges to remove or replace parts are not covered under this warranty. Any floor sample sales or clearance sales from any retailer are not covered by this warranty. Furniture used for commercial purposes; failures caused by improper care; unreasonable or abusive use; damage by modification or alteration; freeze damage; acts of God; rust; ripping or fading; purchased parts; or return freight and packaging charges are not covered under this warranty. Weathering will occur to any furniture product that is exposed to the elements for any significant time. Weathering is not covered under the finish warranty. These furniture products have weight capacity limits. Please contact Hinkle Chair Company to obtain the weight capacity for your product. It is not safe to exceed the specified maximum capacity and damage caused by exceeding this capacity is not warranted. Proof of purchase (dated register receipt) is required for warranty claims.

Customer Service Contact information

Need help? Please contact our customer service department c/o Hinkle Chair Company between 8:00 and 4:00 CST, Monday through Friday, by calling 1-800-251-3025 or emailing us at info@hinklechaircompany.com.